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Terms and condition



Terms and Conditions for Biteloop – Best Delivery Service

Welcome to Biteloop! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using our platform.

1. General Terms

  1. Acceptance: By using Biteloop’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
  2. Eligibility: You must be at least 18 years old to use our services. If you are under 18, you may use the platform only under the supervision of a parent or guardian.
  3. Amendments: Biteloop reserves the right to amend or update these terms at any time without prior notice. Continued use of the service implies acceptance of the updated terms.

2. Use of the Platform

  1. Account Registration:
    • You are responsible for maintaining the confidentiality of your account credentials.
    • All activities performed under your account are your responsibility.
  2. Prohibited Activities:
    • Misusing the platform for illegal purposes or fraudulent transactions.
    • Using automated tools or scripts to access the website.

3. Orders and Payments

  1. Order Placement:
    • Orders can be placed through the Biteloop website or app.
    • It is your responsibility to ensure the accuracy of the delivery address and order details.
  2. Pricing:
    • All prices are displayed in the local currency and may include applicable taxes and delivery fees.
    • Prices are subject to change without prior notice.
  3. Payments:
    • Payments can be made via credit/debit cards, digital wallets, or cash on delivery (where available).
    • Biteloop is not responsible for any errors or charges applied by your payment provider.

4. Delivery Terms

  1. Delivery Time:
    • We aim to deliver within the timeframe provided, but delays may occur due to traffic, weather, or other unforeseen circumstances.
  2. Customer Availability:
    • You must ensure availability at the delivery location during the specified timeframe.
  3. Failed Deliveries:
    • If delivery fails due to incorrect address or unavailability, the order will be canceled, and the customer may still be charged.

5. Cancellation, Returns, and Refunds

  1. Cancellations:
    • Customers can cancel orders in accordance with our Cancellation Policy.
  2. Returns:
    • Eligible returns or refunds are governed by our Return Policy.
  3. Refunds:
    • Refunds will be processed to the original payment method within the stated timeframe.

6. Intellectual Property

  1. All content, including text, graphics, logos, and software, is the property of Biteloop or its licensors.
  2. Unauthorized use of Biteloop’s intellectual property is strictly prohibited.

7. Limitation of Liability

  1. Biteloop is not liable for:
    • Delays or failure in service due to events beyond our control (e.g., natural disasters, strikes, technical issues).
    • Any health issues caused by the consumption of food prepared by third-party restaurants.
  2. In no event shall Biteloop’s liability exceed the total amount paid for the order in question.

8. Privacy Policy

Your use of Biteloop is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Termination of Service

Biteloop reserves the right to terminate or suspend your access to our platform at any time for violations of these terms or other reasons deemed appropriate.

10. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/Region]. Any disputes shall be resolved in the courts of [Your Jurisdiction].