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Cancellation policy

Cancellation Policy for Biteloop – Best Delivery Service

At Biteloop, we aim to provide a smooth and hassle-free experience. However, we understand that situations may arise where you need to cancel an order. This Cancellation Policy outlines the conditions under which cancellations are accepted and how they are processed.

1. Order Cancellation by Customer

You can cancel your order under the following conditions:

  1. Before Preparation Begins:

    • You can cancel your order without any charges if the restaurant/partner has not yet started preparing the food.

  2. After Preparation Begins:

    • If the food preparation has already started, cancellations may not be accepted.
    • In such cases, a cancellation fee equivalent to the cost of the prepared items may apply.

2. How to Cancel an Order

  • Log in to your Biteloop account and navigate to your Order History.
  • Select the order you wish to cancel and click the Cancel Order button.
  • Alternatively, contact our support team immediately to request a cancellation.

3. Refunds for Canceled Orders

Refunds for canceled orders are subject to the following conditions:

  1. Eligible Refunds:

    • Full refunds are provided if the cancellation is made before preparation begins.
    • Partial refunds may be issued if preparation has started but the order is canceled before delivery.

  2. Refund Process:

    • Refunds will be processed to the original payment method within 5–7 business days.

  3. Non-Refundable Items:

    • Delivery charges are non-refundable once the delivery personnel have been dispatched.

4. Cancellation by Biteloop

In rare circumstances, Biteloop may cancel your order due to:

  • Unavailable Items: If the restaurant/partner is unable to fulfill your order.
  • Technical Issues: In case of technical errors or system malfunctions.
  • Unreachable Customer: If the customer cannot be reached for order confirmation or delivery details.

In such cases:

  • You will be notified immediately.
  • A full refund will be issued for any payment made.

5. Important Notes

  • Frequent cancellations or abuse of this policy may result in restrictions on your account.
  • Please ensure your contact information and address are accurate to avoid unnecessary cancellations.
  • For cash-on-delivery orders, canceled orders may impact your ability to use this payment method in the future.