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Shipping policy

Shipping Policy for Biteloop – Best Delivery Service

At Biteloop, we are dedicated to ensuring that your orders are delivered quickly, efficiently, and in excellent condition. This Shipping Policy outlines the details regarding our delivery processes, timeframes, and applicable charges.

1. Delivery Zones

  • We currently deliver to selected areas within our service regions.
  • You can check whether we deliver to your location by entering your address at checkout.
  • Note: If your location is outside our delivery zones, you will be notified during the ordering process.

2. Delivery Timeframes

We strive to deliver your orders as quickly as possible.

  • Standard Delivery: 30–60 minutes from order confirmation, depending on the distance and order volume.
  • Peak Hours: Delivery may take up to 90 minutes during high-demand periods.
  • Pre-Scheduled Orders: You can choose a specific time slot for delivery during the checkout process.

3. Delivery Charges

  • Delivery Fees: Charges vary based on your location and distance from the restaurant/partner store.
  • Delivery fees will be clearly displayed at checkout before placing your order.
  • Free Delivery: Available for select orders, such as promotions, subscription plans, or minimum order values.

4. Order Tracking

  • Real-time order tracking is available through our website or mobile app.
  • You will receive updates at the following stages:
    • Order Confirmation
    • Food Preparation
    • Out for Delivery
    • Delivered

5. Failed Delivery Attempts

We ensure every effort is made to deliver your order. However, delivery may fail under the following circumstances:

  1. Incorrect Address: If the provided address is incorrect or incomplete.
  2. Unreachable Customer: If the customer is unreachable via phone or the delivery app.
  3. Refused Delivery: If the customer refuses to accept the order without a valid reason.

In such cases:

  • Delivery fees are non-refundable.
  • The order may be discarded after 30 minutes if the customer remains unresponsive.

6. Delivery Safety and Quality

  • All food items are delivered in sealed packaging to maintain hygiene and freshness.
  • Our delivery personnel follow strict safety protocols to ensure your order reaches you in the best condition.
  • In case of any issues with the order upon delivery (e.g., damaged packaging, spillage), please contact us immediately.